FAQs

1. CHECK YOUR PURCHASE

If your purchase has been successfully placed you will receive a confirmation email at the address entered during the purchase process. This mail will provide information on your purchase and the option of downloading your tickets.

You can also consult your purchase here

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2. CONTACT IN THE EVENT OF A PROBLEM

Contact us with any query you may wish to raise regarding your purchase. To do so you should indicate your localiser code and email address in your mail.

We will handle queries via the email address atc.realmadrid@entradas.com

3. CHANGES

The tickets purchased cannot be exchanged or returned.